Swastik Diagnostic Laboratory
Swastik Diagnostic Laboratory

Policies

Terms And Conditions

This Website may contain other proprietary notices and copyright information, the terms of which must be observed and followed.

Information on this Web site may contain technical inaccuracies or typographical errors.

Information may be changed or updated without notice. Swastik Diagnostic Laboratory LLP may also make improvements and/or changes in the products and/or the programs described in this information at any time without notice. Swastik Diagnostic Laboratory LLP does not want to receive confidential or proprietary information from you through our Web site. Please note that any information or material sent to Swastik Diagnostic Laboratory LLP will be deemed NOT to be confidential. By sending Swastik Diagnostic Laboratory LLP any information or material, you grant Swastik Diagnostic Laboratory LLP an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that Swastik Diagnostic Laboratory LLP is free to use any ideas, concepts, know-how or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) we obtain your permission to use your name; or (b) we first notify you that the materials or other information you submit to a particular part of this site will be published or otherwise used with your name on it; or (c) we are required to do so by law.

Information that Swastik Diagnostic Laboratory LLP publishes on the World Wide Web may contain references or cross references to Swastik Diagnostic Laboratory LLP products, programs and services that are not announced or available in your country. Such references do not imply that Swastik Diagnostic Laboratory LLP intends to announce such products, programs or services in your country. Consult your local Swastik Diagnostic Laboratory LLP business contact for information regarding the products, programs and services which may be available to you.

Swastik Diagnostic Laboratory LLP's obligations with respect to its products and services are governed solely by the agreements under which they are provided. If you obtain a product or service from Swastik Diagnostic Laboratory LLP off this web site that is provided without an agreement, that product or service is provided "AS-IS" with no warranties whatsoever, express or implied, and your use of that product or service is at your own risk.

Swastik Diagnostic Laboratory LLP makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-Swastik Diagnostic Laboratory LLP Web site, even one that may contain the Swastik Diagnostic Laboratory LLP-logo, please understand that it is independent from Swastik Diagnostic Laboratory LLP, and that Swastik Diagnostic Laboratory LLP has no control over the content on that Web site. In addition, a link to a non-Swastik Diagnostic Laboratory LLP web site does not mean that Swastik Diagnostic Laboratory LLP endorses or accepts any responsibility for the content, or the use, of such Web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

IN NO EVENT WILL SWASTIK DIAGNOSTIC LABORATORY LLP BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THIS WEB SITE, OR ON ANY OTHER HYPER LINKED WEB SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Privacy Policy

Privacy policy shows what and how we use the information you share with Swastik Diagnostic Laboratory LLP for e.g. - Personal Information, Financial Information etc.

What Information is collected from the user (customer)?

  • Personal information
  • Contact information i.e.- postal address, email, phone etc.
  • Your log of visiting Swastik Diagnostic Laboratory LLP
  • Your opinions, testimonials or any information you supply to us additionally by participating in contests/offers/surveys etc.

Why is such information collected from the user (customer)?

  • To keep in regular communication with the customer
  • To keep serving related products and services based on the subject of interests
  • For shipping and mailing purpose
  • To enhance Swastik Diagnostic Laboratory LLP and make it more easy and useful to you, by studying your uses of Swastik Diagnostic Laboratory LLP

What we do with this information?

  • We keep it safe with our company records and use it to study the interests and preferences of our customers.
  • All contact/personal preferences information used to keep you updated with new promotions/offers or in case of any issues with your order with us.

Agreeing to Terms

Swastik Diagnostic Laboratory LLP reserves the right to make changes in this policy.

Your use of this site indicates acceptance of this privacy policy.

If you do not agree with Swastik Diagnostic Laboratory LLP Privacy Policy as posted here on this website, please do not use this site or any services offered by this site.

Your privacy is important to us at Swastik Diagnostic Laboratory LLP. We strive to maintain the highest standards of integrity in all our operations. Similarly, we are dedicated to protecting the privacy of our customers, consumers and online visitors.

Home Collection, Refund and Cancellation Policy

At Swastik Diagnostic Laboratory LLP, we strive to provide the highest level of diagnostic services to our valued customers. However, we understand that there may be circumstances requiring a refund or cancellation. This policy outlines the terms and conditions for refunds and cancellations for services booked through our website, whatsapp and telebooking or booking at reception.

Home Collection Policy

  • If the total value of all tests and packages in the cart is equal to or more than Rs 1000/-, then there will be no home collection charges levied.
  • If the total value of all tests and packages in the cart is less than Rs 1000/-, then home collection charges of Rs 50/- will be applicable within 5 KMs of municipal limits from the main lab.
  • 10% discount will be applicable to senior citizens.

Cancellation Policy

  • Customers may cancel their appointment or test booking up to 30 minutes before the scheduled time.
  • Cancellations made within 30 minutes of the scheduled appointment will not be eligible for a refund, except in cases of medical emergencies or unforeseen circumstances, subject to approval by Swastik Diagnostic Laboratory LLP.
  • To request a cancellation, customers must contact our support team via phone, whatsapp or email with their booking details.

Refund Policy

  • Refunds will be processed for cancellations made within the permitted timeframe.
  • If a test cannot be conducted due to operational reasons or unforeseen circumstances from our end, a full refund will be issued.
  • Refunds for services already availed or partially availed will not be entertained.
  • Refunds will be processed to the original payment method within 2-5 business days after approval.
  • Refund request must include the name of the patient/attendee and also transaction details.

Rescheduling Policy

  • Customers may request to reschedule their appointment at least 12 hours before the scheduled test time.
  • Rescheduling is subject to slot availability and does not incur additional charges if done within the permitted timeframe.

No-Show Policy

  • If a customer does not show up for the scheduled appointment without prior notice, no refund will be provided.
  • In special cases, such as medical emergencies, customers may contact our support team to discuss possible rescheduling.

Contact for Cancellations & Refunds

For any queries regarding cancellations or refunds, please contact:

Swastik Diagnostic Laboratory LLP
Email: sdljammmu81@swastiklab.co.in
Phone: (+91) 0191-2520170, 2575984, 2548509
Mobile: 7051004931, 7051004940

We reserve the right to modify or update this policy at any time without giving any notice, and changes will be reflected on our website. Customers are encouraged to review this policy periodically.